CloudHost business process and business systems consultants help you—our client—increase sales, increase productivity and reduce risk, by leveraging technology. CloudHost delivers the best available information systems to small- and medium-size businesses.
The CloudHost system proactively manages, monitors, and alerts to ensure that incidents leading to server or network failures are minimized. We identify and address issues prior to a failure occurrence. This process maximizes server and network up-time.
The CloudHost IT Operations Management team has based its service offering on the ITIL framework. Our methodology allows us to capture and track information critical to the support we provide. With systematic procedures for handling incidents as they arise, we ensure rapid issue resolution. With Problem Management, another ITIL based practice, we recognize recurring incidents and apply root cause analysis in order to address the root of the problem and not just the symptoms it produces. We can then focus to improve the performance of your systems on a continual basis.
We reduce the risk of data loss! We monitor server health, architect the necessary storage reliability systems, ensure backups are successful, and confirm tape backups are removed from the premises.
The CloudHost event log management system has over 2000 pre-identified errors and prescribed steps for problem resolution. In the event that one of your systems begins to log errors, our system recognizes the error, alerts our service desk, and provides a recommendation for steps to resolve the problem.
With CloudHost managed services, your organization leverages a team of technology specialists, waiting to serve you. A systems engineer responds to calls and determines if the problem is routine or related to a more specialized technology. If the engineer is unable to resolve a level 1 or 2 problem within one hour, the problem is escalated to a senior engineer/technology specialist (Citrix, Exchange, Linux, Windows Server, Active Directory, etc.) for rapid resolution. With this process, we resolve your problems quickly and efficiently.
CloudHost has invested over in automated administration and monitoring tools to ensure we manage your IT systems in the most proactive manner. These automated processes ensure your systems have the latest security patches and anti-virus updates and that the general health of the system is good. If not, we are alerted, and we respond.
CloudHost tracks time and effort spent on various maintenance tasks, and documents all support services. This enables CloudHost to constantly track labor—the highest cost component of maintaining and supporting your IT infrastructure (down to the server level). By tracking labor consumption, CloudHost is able to identify opportunities to reduce the cost of maintenance and allow your dollars to be invested in increased-function or higher service level capabilities.
• Performance oriented IT architecture.
• Backup and data storage with high scalability.
• 24×7 support to address issues whenever needed.
• Controlled, monitored and restricted secure access to critical information from any device.
• Security and performance improvement.
• Lowered capital expenditures and ensure fixed budgeted IT services.