Simplified IT Management And Support For Your Organization
CloudHost takes a responsive and progressive approach to managing your IT infrastructure. CloudHost blends speed, agility, and simplicity to minimize the many challenges in scaling and managing information technology infrastructure while effectively reducing costs.
To accomplish this, we rely on an advanced set of IT tools and skilled IT professionals. We provide exceptional value and innovation to achieve measurable reliability and performance results. Whether you are seeking an integrated solution to support existing infrastructure components or you are ready to completely outsource your IT environment, our clients will tell you that CloudHost delivers value.
We use the best IT service management platforms and ITIL-based processes to provide our clients with superior cloud hosting, IT infrastructure monitoring, and 24×7 Help Desk Support for increased productivity and simplified IT. CloudHost delivers reliable, secure, scalable, and cost-effective IT management and support.
24×7 Help Desk and Support
CloudHost’s 24×7 Help Desk Support provides responsive user support, management, and reporting—from trained service desk specialists. You gain access to a significant investment in advanced IT monitoring and management platforms when you leverage CloudHost’s 24×7 Help Desk Support Services. Organizations avoid spending time and resources on training, expensive trouble ticket service management (ITSM) systems, and support costs.
24×7 Remote Infrastructure Monitoring and Management
CloudHost’s 24×7 Remote IT Monitoring and Management (RIMM) services support your IT assets across the enterprise for a fixed monthly fee. Different than most managed service providers, CloudHost does not operate in a break/fix support environment that is unpredictable and unsustainable. Your assigned Client Service Advisor monitors and supports your systems 24×7, and proactively manages your IT infrastructure with security policy administration, backup management, event log monitoring, patch management, server and availability monitoring, and IT asset inventory.
IT Service Management
CloudHost leverages industry best ITIL-based practices, tools, and methodologies to manage your IT infrastructure and devices at the highest level of performance and reliability. We deliver an advanced IT Service Management solution paired with customized Service Level Agreements (SLA’s) designed to meet your specific needs. We provide intuitive incident reporting via email, phone or web portal. We rely on 24×7 monitoring and management of IT systems to identify recurring problems for remediation and mitigate incidents.
CloudHost’s virtual CIO includes a complete management services package designed to lead your IT efforts and take responsibility for your IT strategies and investments. You work with a senior level IT executive that is familiar with leveraging technology to reach your business goals. In just a single meeting, you benefit from CloudHost’s longstanding experience operating in diverse IT environments. We manage and participate in performance accountability, business review meetings, IT strategy assessments and recommendations, technology roadmaps, policy review, and advisory services.
IT Strategy, Planning and Consulting
The accomplished CloudHost consulting team is versed in innovative IT strategies and planning, specializing in evolving businesses, advancing technologies, and forward thinking IT infrastructure. We assign a lead technical engineer to provide insight into different technologies and solutions, and how to improve your business. You benefit from a partner-based savings plan, and we offer a scalable solution to help you manage incoming staff at no extra cost. We are engaged in your business to better support it.